If you are tempted to feel defeated knowing that Airbnb reported $5.3 million in sales tax revenue, don’t be because the lions share is with the other 93%. Knowing these numbers and watching them rise or fall can be a game changer for a business.
The slogan this year for NTTW is Travel Then and Now. The slogan encourages the industry to reflect on past success and promote policies for the future. This reflection is needed more than ever in the industry.
Managers will stretch the labor force to meet demand, just as they have the last few years. This constant struggle reminded me of the famous quote about insanity. The quote is “insanity is doing the same thing over and over again and expecting different results.”
Just as hotels have learned to innovate because of the sharing economy, the sharing economy should learn the age old tradition of hospitality that hotels have mastered.