Managers will stretch the labor force to meet demand, just as they have the last few years. This constant struggle reminded me of the famous quote about insanity. The quote is “insanity is doing the same thing over and over again and expecting different results.”
The hospitality industry thrives on opportunities to make individuals feel welcome and stress-free. That is why I think these ideas, as convoluted as they are, can be a welcome challenge to innkeepers and hosts. The holiday season brings its own anxiety and adds to the challenge. Here are some of my ideas to cater to these new anxiety-ridden guests.
Just as hotels have learned to innovate because of the sharing economy, the sharing economy should learn the age old tradition of hospitality that hotels have mastered.
Yes, it seems the cards are stacked against the tourism industry this year, but the tourism businesses are creative and I am confident they will be successful. Here are some of the ways I hear Maine tourism businesses will ride the employment wave.
In the hospitality business, overbooking is par for the course. As a business owner, I have a procedure in place and am prepared to have a smile and a drink ticket for my overbooked guest.
Maine newcomers know the importance of receiving a warm welcome. Let’s find our common ground and welcome everyone to our beautiful state.
Is 2017 different from other years? The Governor’s Conference will focus on important issues of workforce development and visitor experience. There are several issues that should be considered for 2017. Here are some things I am watching and trying to plan for in the 2017 Maine tourism season.
One emerging lifestyle I see a lot at the Inn is the vegan lifestyle. To be vegan is to embrace a ‘kind’ existence of non-violence. Food choice is only one component of this lifestyle. True vegans will look for almost every item in their environment to be ‘kind’. As a host that might seem overwhelming, but with a little knowledge and hints, accommodating this lifestyle is easy.
I am a small business owner in Maine and I would like to see opportunity created from disruption. We are a creative state with very smart people. Don’t let the Airbnb controversy lead to angry residents and tourism businesses losing money.
The George Michael video, Flawless, was very simple in that it had one room, many guests, endless possibilities for stories. Getting guests interested in your property’s story will be key in 2017.