The key here is to help Maine seasonal businesses capture more profit to be flexible. More profit could allow a lodging to close some rooms so that staff is not stretched, or it could mean having more money to reward employees with.
The slogan this year for NTTW is Travel Then and Now. The slogan encourages the industry to reflect on past success and promote policies for the future. This reflection is needed more than ever in the industry.
Competing with the Online Travel Agents is a hard job. Online Travel Agents have many resources to get in front of your customer and sell your rooms faster than you can. But, one thing OTA’s do not have is the spirit of your brand that only your voice can bring to a Facebook post.
I am sure the entire state of Maine will watch this discussion and outcome. Creating productive work environments in our Cities is beneficial to the entire State. As our State struggles with an aging population and our youth leaving, it is important for employers to hear the concerns of the community and create viable opportunities.
Managers will stretch the labor force to meet demand, just as they have the last few years. This constant struggle reminded me of the famous quote about insanity. The quote is “insanity is doing the same thing over and over again and expecting different results.”
The hospitality industry thrives on opportunities to make individuals feel welcome and stress-free. That is why I think these ideas, as convoluted as they are, can be a welcome challenge to innkeepers and hosts. The holiday season brings its own anxiety and adds to the challenge. Here are some of my ideas to cater to these new anxiety-ridden guests.
Just as hotels have learned to innovate because of the sharing economy, the sharing economy should learn the age old tradition of hospitality that hotels have mastered.
Yes, it seems the cards are stacked against the tourism industry this year, but the tourism businesses are creative and I am confident they will be successful. Here are some of the ways I hear Maine tourism businesses will ride the employment wave.
In the hospitality business, overbooking is par for the course. As a business owner, I have a procedure in place and am prepared to have a smile and a drink ticket for my overbooked guest.
Maine newcomers know the importance of receiving a warm welcome. Let’s find our common ground and welcome everyone to our beautiful state.